District Staffing and Compensation FAQs

What is the difference between what San Juan Retail and Wholesale staff members perform in their duties?
San Juan employees’ salaries are paid by either the Wholesale or the Retail or a combination of both, depending on the position. This organization chart illustrates how much of each District position is paid for by retail revenues and how much by wholesale revenues:

The Wholesale operation is responsible for water supply reliability, water rights and treatment of the water delivered to the Wholesale Customer Agencies.

View the chart

The Retail operation delivers the water treated by the Wholesale operations to our customers. Both operations require compliance with the many state and federal regulations concerning water rights, treatment and operations. It also requires field staff who ensure the continuing operation, repair, safety and upgrading of San Juan’s Retail system. There also are expenses for administration such as customer service, billing and accounting.

How does the number of San Juan’s Retail employees compare to other retail agencies?
San Juan Water District is both a retail agency and a wholesale agency. Financially, each is treated as a separate entity. San Juan Water District’s Retail operations has 27.9 full-time equivalent staff to operate 10,609 connections. There are multiple agencies that provide retail water supply to people in this region. However, many are cities or districts that provide other services in addition to water supply and it is not easy to determine the total staffing (including accounting, customer service, etc.) allocated to retail water services. A few of the agencies with easily calculated staffing numbers are listed here:

May contain: chart, plot, measurements, and text

Does San Juan ever check its salaries with other agencies? How does San Juan’s salaries compare to other agencies?
San Juan’s salary are in the middle of the range of comparable water supply and wastewater agencies in Sacramento and Placer Counties and in neighboring counties. Here is a link to the State Controller’s Office for more information:

Government Compensation In California

Website Accessibility Policy

San Juan Water District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, San Juan Water District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (916) 791-0115

Ongoing Compliance Information

Compliance Officer

San Juan Water District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, San Juan Water District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (916) 791-0115.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.